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Problem sending apl

I have been trying desperately to send apl from my wallet to idax but keep getting a red box alert stating that vault wallet for account was not found, bad credentials! I have entered the correct passphrase with no spaces or capitals and have had the same passphrase since I first started out with apl all those months ago! Could someone please help?
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Having trouble sending APL to IDax, I have 5 unconfirded transaction in my recent transaction with 0 confirmation. I tried to get help using Telegram and was getting scamed, and was stupid enough to send 20000 apl to this address APL-SQYB-TJU2-JPD9-93RN6, but it has not confirmed. The other transactions was sent to idax wallet address APL-ZXJA-VUGM-NG2Y-6WXEV and they have 0 Confirmation. Please help 

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