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Apollo wallet help

Hello, 

I have made several attempts to get my Apollo out of my wallet without any success. I have emailed you guys with no help. 


Can you please please please help me get my money out of the Apollo wallet PLEASE!


Every time I hit send I get an error message saying "incorrect account id or passphrase". I have checked the information a hundred times and the information I enter is correct. I even have a screenshot of the user ID and passphrase I got when I signed up for the wallet to prove the info I am entering is correct.


CAN YOU PLEASE HELP ME AND NOT IGNORE MY EMAILS?

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