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Secret Phase not working

Hello, my secret phase is not working, am I supposed to include using the space bar, or letters alone? I have tried it both ways and it will not work.


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I got my pass phrase to work. I had it saved in a word document, It didnt work when I copy pasted it. I typed it in manually with spaces and it worked. Also copy pasted it to note pad and then copy pasted it into the wallet and it worked. No issues since.

I've tried every way you explained and my passphrase still won't work!! I hope you RunGuys aren't planning on running off with my money??!!

Look no offense but I'm sick of these people trying to send me the same shit over and over . i have tried this way that way it is not happening. Then the fact three months ago they said I would have my refund in 2 weeks. Now they are telling me I can't have it because they say so. no fkn way. They are stealing my money and I am absolutely pissed!

It seems the Apollo support is non existant,

Make sure it’s not capitalizing first letter of 1st word and you have to have spaces between every word try see it that does it good luck
Have to have space between every word and first word can’t be capitalized as some programs automatically capitalized first word
Load apollo app on your phone. Try to enter additional 2fa. (works not for everyone)

It work on web!
Not working in desktop wallet!
I mean it is not about capital characters...

Dear team !

In 2021 January I switched in web wallet the 2FA code generator security option on. ( google authenticator )

To switch on the 2FA you have use your account ID and your secret phrase together.

I turned on successfully in January and that time was working fine. What happened with it instead?? As I did not done nothing with my web wallet since.

The error is for sure in your system because you develop it guys continuously, please look after and solve it as soon as possible because not I am the only one who the same fault.

The GSX community is full with the same errors.

The Secret phase doesn't work, it worked before

 

bmp

It's not accepting it for transactions but my login accepts it

I'm also having this problem can you please help me too.

Has anyone had any assistance with this? I am seeing my initial purchase on the GSX dashboard but nowhere else. My secret phrase is useless and isn't accepted anywhere.

i figured out that on destop wallet my passphrase is working but there is no funds and on web wollet my funds were visible but my passphrase isnt working. like there is no sync from destop wallet to web wallet. i send a ticket with princreen where is visible both wallet with same adresses but on destop wallet there is no funds. What do you think? maybe this will help someone...

secret words are also not recorded in me. One of the first to get gsx. How do I supply? What should I do?
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