Start a new topic

Secret Phase not working

Hello, my secret phase is not working, am I supposed to include using the space bar, or letters alone? I have tried it both ways and it will not work.


3 people like this idea

Secret pass phrase for everything is not a good layout. I’m in the wallet,I got the wallet by confirming with secret passphrase.Now I’m trapped from doing anything. 


4 people like this

this is starting to look like this company is going to get a lot of free money seeing as noone can get binto their accounts. they let you put it in but then nothing works with the phrase. I'm heated right now. 


3 people like this

looks like a joke, how come the secret phrase doesnt work ?

How do i transfert my apollo to ethereum now?


credibility is going down


2 people like this

It’s annoying...I’m losing patience in this wallet layout


2 people like this

add me to this list also.. and i have a ticket in now with support. tested many ways.. my secret phrase opens another wallet!!!  two tests same results.. my apl is stuck in actual wallet the passphrase initially created.. please send apl to my main wallet. all provided in main ticket. 




1 person likes this
do u solve it?

1 person likes this

Same as me!
What did you do guys?


1 person likes this

My secret phrase does not work, please help


1 person likes this
My secret phrase isn't working. Can someone help me?

1 person likes this

i figured out that on destop wallet my passphrase is working but there is no funds and on web wollet my funds were visible but my passphrase isnt working. like there is no sync from destop wallet to web wallet. i send a ticket with princreen where is visible both wallet with same adresses but on destop wallet there is no funds. What do you think? maybe this will help someone...


1 person likes this

Stop playing games i want my money back I've been waiting for this refund for almost 2 months you are just dicking me around GIVE ME MY MONEY. If that money is not back to me by the end of the week I am going to the police. you are already being investigated by a big news network I'll go to them all. GIVE ME MY MONEY END OF STORY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


1 person likes this

same issue here


1 person likes this

I am also having the same problem I was able to stake my gsx using the passphase I setup but now the system is no accepting it. What is going on?


1 person likes this

Same here. Tried every variable. 


1 person likes this

same here. Tried every variable.


1 person likes this
Login to post a comment