Hello, my secret phase is not working, am I supposed to include using the space bar, or letters alone? I have tried it both ways and it will not work.

Secret pass phrase for everything is not a good layout. I’m in the wallet,I got the wallet by confirming with secret passphrase.Now I’m trapped from doing anything. 

this is starting to look like this company is going to get a lot of free money seeing as noone can get binto their accounts. they let you put it in but then nothing works with the phrase. I'm heated right now. 

looks like a joke, how come the secret phrase doesnt work ?

How do i transfert my apollo to ethereum now?

credibility is going down

It’s annoying...I’m losing patience in this wallet layout

add me to this list also.. and i have a ticket in now with support. tested many ways.. my secret phrase opens another wallet!!!  two tests same results.. my apl is stuck in actual wallet the passphrase initially created.. please send apl to my main wallet. all provided in main ticket. 

Same as me!
What did you do guys?

My secret phrase does not work, please help

Stop playing games i want my money back I've been waiting for this refund for almost 2 months you are just dicking me around GIVE ME MY MONEY. If that money is not back to me by the end of the week I am going to the police. you are already being investigated by a big news network I'll go to them all. GIVE ME MY MONEY END OF STORY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

same issue here

I am also having the same problem I was able to stake my gsx using the passphase I setup but now the system is no accepting it. What is going on?

Same here. Tried every variable. 

same here. Tried every variable.

Also not having any luck with the phrase. I did a cut and paste when phrase was issued and has never worked. tried to manually put it in, have spaces, so frustrating.