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Unable To Find Missing Deposits to Kucoin

On the 10th Feb 2021 I sent GSX tokens to Kucoin as instructed by Customer Services. 9 months later and countless emails to CS and I have got no closer to finding out where these tokens are as they never arrived. Kucoin keep asking me for the Transaction hash link and TXID I have provided the Transaction Info from the Transaction Details which I got from my Apollo Wallet but this does not help Kucoin with the information they need to trace the deposit. This is doing my head in as Apollo doesn't want to help and neither does Kucoin. Any suggestions? I am trying to withdraw all of my tokens from this scam site but am afraid of losing everything as the coins never arrive to their destination. 10 months is a long time of headaches trying to resolve this issue.

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